- Whichever of my services you need, the first step is to fill out the project questionnaire. Taking a little time to do so now will help us stay on track later. Moreover, you may find it useful in determining your focus and needs, regardless of whomever you choose to perform the work.
- Once I’ve reviewed your project questionnaire responses, I’ll put together an estimate.
- If approved, the estimate will become the basis of our contract (which is derived from “Contract Killer” template: no complicated legalese here — just a clear explanation of who is going to do what, when, and for what sum).
- I’ll send your contract via email, using a secure, legally binding online signing service (it’s free).
- When we’ve both signed, I will send you your initial invoice for 50% of your project’s total cost. You can pay whatever way is most convenient for you: check, PayPal or credit card.
- Once that’s paid, we’ll get to work! I say we because we’re working as a team to produce the best outcome possible. I’ll be depending on you to send me input — text, graphics, photos, etc. — in a timely manner so that I can meet the deadlines we’ve set together.
- I’ll send you a link to a staging area where you can see your site taking shape. We’ll be communicating often at this stage, as we work toward your vision for your site.
- About SEO (Search Engine Optimization): This is a discipline all unto itself, with ever-changing algorithms and strategies. While I do stay abreast of these and will use them to the best of my ability, I’m not an expert — so I can’t guarantee top placement in any given keyword search.
- When the project’s completed and you’ve signed off, you’ll receive your final invoice.
- Once that’s paid, I will set your site live.
- I will make any minor changes that fall within the scope of work as defined in our contract for one month after the final invoice date. And of course, if something is wrong, I will fix it.
A few notes about the way I work:
- Communication: I prefer email over the phone because it allows us to refer back to previous conversations easily, and it saves time. I’m also almost always available on Google’s Hangouts (vmsands).
- Availability: Websites and written materials don’t keep regular hours, so I will always try to accommodate your needs should something come up.
- Client Education: I will show you the basics of using and maintaining your website. Of course, I’ll be happy to maintain it for you — but one reason I like WordPress is that it gives the client the option to dive in… an option that can benefit small businesses with limited budgets. If you have a question about how something works on your site or why I wrote something the way I did, ask! I’ll be happy to explain.
- Integrity: As my clients attest, I’m honest and friendly, and I won’t disappear mid-project.
- Passion: I love my job. I have the pleasure of getting to know all kinds of clients in all kinds of fields. Why is this important? Because I’m enthusiastic about delivering the best work I can.
My goal is to take the intimidation out of creating or refining an effective website or written piece. It doesn’t have to be complicated or prohibitively expensive. If my estimate is higher than your budget allows, we can work together to see how to bring the cost down. No one knows the needs of a small business than other small business owners.